Payment Policy

Overview

This page explains how payment works for a home sleep test purchased from Simple Sleep Tests, when you can cancel, when a refund is available, how equipment is handled, and when a retest may be needed. It works together with our Terms of Service, Privacy Policy, and Electronic Communications & Consent page.

Price and payment

The current price for a home sleep test is $300, unless a different amount is clearly displayed before you complete your purchase. Payment is collected before you complete the secure health intake.

Simple Sleep Tests does not bill insurance. You may independently seek reimbursement from your insurer or from an HSA or FSA, but reimbursement is not guaranteed.

Payment does not guarantee that home testing is clinically appropriate for you.

Intake and eligibility

After payment, you must complete the secure intake form. Your test cannot move forward until the intake is complete.

Home testing may depend on your location, provider availability, complete and accurate intake information, and whether home testing is clinically appropriate.

If we cannot provide the service because you are outside the area we serve, or because you are found ineligible before a device is ordered, you will receive a full refund.

Cancellations before a device is ordered

You may contact Simple Sleep Tests to cancel your order. If you cancel before a device has been ordered for you, you are eligible for a full refund.

Cancellations after a device is ordered or shipped

Once a device has been ordered or shipped, cancellation and refund eligibility may be limited, because equipment, shipping, and provider costs have already been committed.

We will still review a refund request involving a service failure on our side, a duplicate payment, a shipping failure, a confirmed equipment malfunction, or another problem outside your reasonable control.

A refund is not available for a testing service that has already been completed and delivered to you.

When Simple Sleep Tests cannot provide the service

If Simple Sleep Tests cannot provide the service you purchased and no completed testing service has been delivered to you, you will receive a full refund.

You will not be charged for confirmed equipment, shipping, provider, or system failures that are outside your control.

Retesting

Another test may be necessary if sufficient usable data is not recorded during your testing night.

No retesting fee is charged when a repeat test is required solely because of a confirmed equipment malfunction, a shipping failure, or another issue outside your reasonable control.

An additional fee may apply if a repeat test is required because the device was not used as instructed, was removed too early, was not returned, or the test was not completed.

Before any retesting fee is charged, we will explain the reason and disclose the exact amount, and you must approve the charge first.

Equipment and technical problems

If you have an equipment problem or a question about completing your test, contact Simple Sleep Tests first. We can help troubleshoot and coordinate support with the device or testing provider.

Testing equipment remains the property of the applicable provider. You must follow the return instructions and return deadline supplied with your device.

Lost, damaged, late, or unreturned equipment

A charge for lost, damaged, late, or unreturned equipment may apply only when the amount and the conditions for that charge were disclosed to you.

Before any additional equipment charge is processed, you will receive notice and an opportunity to explain the situation or dispute responsibility.

Refund processing

Approved refunds are returned to the original payment method when possible. Your bank or card issuer may require additional time before a refund posts to your account.

Questions and disputes

If you see an unexpected charge, have a question about a refund, experience an equipment problem, or disagree with a retesting fee, contact Simple Sleep Tests first so we can review it with you.

Email: info@simplesleeptests.com
Phone: (623) 335-9338
Contact page

Changes to this policy

We may update this policy when our services, pricing, or legal obligations change. The current version and the date it was last updated will appear on this page.

Contact us

Simple Sleep Tests
Email: info@simplesleeptests.com
Phone: (623) 335-9338
Contact page