Communications Consent

Overview

This page explains how Simple Sleep Tests communicates with you by email, telephone, and text message, how your sleep test report is delivered, and how you can change your communication preferences. How we handle your information more generally is described in our Privacy Policy.

Service communications

When you purchase a home sleep test, we need to contact you to complete the service. We may communicate with you about payment, the secure intake form, eligibility, shipping, equipment returns, test instructions, customer support, physician review, report availability, and other matters necessary to complete the service you purchased.

These communications may come from Simple Sleep Tests or from the testing, fulfillment, technology, or physician-review providers involved in your test. Service communications are not marketing, and they are part of providing the service you paid for.

Text messages

If you provide a mobile number and consent to texting, you may receive service-related text messages about your order and test. Message frequency varies, and message and data rates may apply.

Reply STOP to stop text messages or HELP for assistance.

Stopping text messages does not prevent you from receiving necessary service communications through another available method, such as email or a phone call, and it does not affect messages that were already sent.

Telephone calls

We may call you to coordinate your service, provide support, collect missing information, resolve equipment issues, or discuss other matters related to your order. Consent to service communications does not authorize promotional calls.

Email communications

We may email you receipts, intake instructions, shipping information, support responses, report notifications, and other service communications.

Please provide an accurate email address, keep it up to date with us, and protect access to your email account, since service messages and health-related information may be sent there.

Electronic delivery of reports

Your final sleep study report is currently delivered to you by email as a PDF attachment sent to the address you provide.

Ordinary email is not encrypted. A message sent by ordinary email could be accessed by an unintended third party, for example if your email account is shared, compromised, or accessed on a device someone else uses.

Choosing email delivery is your decision, and by accepting email delivery you confirm that you understand and accept this risk. If you would prefer a different delivery method, contact us before your report is issued and we will discuss what options are available.

Marketing communications

Promotional marketing is separate from the service communications described above. Marketing consent is optional and is never a condition of purchasing a home sleep test, and agreeing to this page does not by itself authorize marketing messages.

If you do receive promotional emails or text messages from us, you can stop them by following the unsubscribe instructions in the message or by contacting Simple Sleep Tests.

Communication preferences

You can update your email address or phone number, or withdraw consent to text messages or marketing, by emailing info@simplesleeptests.com, calling (623) 335-9338, or using our contact page.

If you withdraw one communication method, we may need to use another method to reach you with information required to complete your test and deliver your report.

Privacy and security

Communications with you may contain sensitive health-related information. We use reasonable administrative, technical, and organizational safeguards designed to protect that information, and we limit access to people and providers who need it to perform their responsibilities. No method of electronic communication is completely secure. See our Privacy Policy for more detail on how information is collected, used, and shared.

Changes to this policy

We may update this page when our communication practices or legal obligations change. The current version and the date it was last updated will appear on this page.

Contact us

Simple Sleep Tests
Email: info@simplesleeptests.com
Phone: (623) 335-9338
Contact page